Kpi for students satisfaction measurement as an indicator of university management. Journal of Management and Business Education, [S. l.], v. 3, n. 2, p. 109–128, 2020. DOI: 10.35564/jmbe.2020.0008. Disponível em: https://journaljmbe.com/jmbe/article/view/6379. Acesso em: 20 may. 2026.